Have a question ? We are here to help.
Check out the most common questions our customers asked. Still have questions? Please don't hesitate to contact us!
How can I contact you?
I always enjoy hearing from fellow jewelry lovers and collectors. Whether you have a question about a particular piece, would like additional photographs or information, or need assistance with a purchase, please don't hesitate to reach out. I'm always happy to help.
Betsy Cullen
Founder, All The Best Vintage
Phone/Text: 617.407.6457
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
What is your return policy?
I want you to be delighted with your purchase. If a piece is not right for you, please contact me within three days of delivery to request a return.
Returned items must be securely packaged, fully insured, and returned in the same condition in which they were received. The buyer is responsible for return shipping and insurance.
Once the item has been received and inspected, a refund will be issued less the original shipping charges and a 5% restocking fee.
How long will it take to get my orders?
It depends on where you are. Most orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 3-16 days. Delivery details will be provided in your confirmation email. You have the option to choose express delivery when you chech out.
What payment options do you accept?
Secure payment is available through the website.
If you prefer to pay by wire transfer, Zelle, or Venmo, please contact me directly to make arrangements.
Do I need to setup an account to place an order?
You do not need to set up an account to place an order. However creating an account allows you to store your shipping information, see order history, and view your product’s warranty information. Additional features will be added to the account page in the near future.
Do you guarantee authenticity and gem description?
At All The Best Vintage, authenticity is paramount. Every piece is carefully selected and examined, and the authenticity of every item we sell is guaranteed. I take great pride in offering jewelry that meets my standards for quality, craftsmanship, and originality.
Please note that all gemstone and diamond carat weights are approximate unless otherwise stated. Measurements and weights may be estimated, particularly when stones are mounted, and slight variations are to be expected.
Do you charge sales tax?
Yes, applicable Massachusetts sales tax is added to purchases shipped to addresses within Massachusetts, our home state.
We currently do not collect sales tax on orders shipped outside Massachusetts, as we have not established a sales tax nexus in those states. However, customers may be responsible for any applicable use tax in their state of residence.
Do you add tariffs or import duties to my purchase?
We ship worldwide! International orders may be subject to import duties, tariffs, taxes, or customs fees imposed by the destination country.
These charges are not included in our prices or shipping costs and are the responsibility of the buyer. Any applicable fees must be paid directly to the appropriate customs authority or shipping carrier before delivery can be completed.
We recommend checking with your country's customs office for information about potential charges before placing your order.